Thank you for shopping at Ownherbal.
We value your trust, but if you are not completely satisfied with your purchase, we’re here to help. Refunds are only accepted within the first 7 days of receiving the product. Please note, it can take 7 to 21 business days for the refund amount to reflect in your original payment method after we receive and approve the return.

Interpretation and Definitions

Interpretation

The capitalized words below have specific meanings under this policy, regardless of usage in singular or plural.

Definitions

  • Company:Scf-12, Bsf Colony Rd, Opp. Hmv College Bsf Colony, Gurdev Nagar Market, Jalandhar, Jalandharii, Jalandhar, 144008
  • Goods: The items offered for sale on the Service.
  • Orders: A request by You to purchase Goods from Us.
  • Service: The Website.
  • Website: Own Herbal, accessible from ownherbal1@gmail.com
  • You: The individual or entity using the Service.

Your Order Cancellation Rights

You have the right to cancel Your Order within 7 days of receiving the Goods, with no need to provide a reason.

To cancel your Order, please notify us clearly by:

  • Email: ownherbal1@gmail.com
  • Phone: +91 97801 01585
  • Address: Scf-12, Bsf Colony Rd, Opp. Hmv College Bsf Colony, Gurdev Nagar Market, Jalandhar, Jalandharii, Jalandhar, 144008

Once we receive the returned Goods, your refund will be processed and credited using the same payment method used for the original transaction. The refund process may take between 7 to 21 business days. You will not incur any additional fees for the reimbursement.

Conditions for Returns

To be eligible for a return:

  • The Goods must have been purchased within the last 7 days.
  • The Goods must be in their original packaging.

The following Goods are not eligible for return:

  • Custom or personalized products.
  • Goods unsealed after delivery that are not suitable for return due to hygiene or health reasons.
  • Goods inseparably mixed with other items after delivery.

We reserve the right to deny returns if the product does not meet these conditions. Note: Only regular-priced Goods are eligible for refunds. Sale items are non-refundable unless required by law.

Returning Goods

You will bear the cost and risk of returning the Goods. Returns should be sent to:
Pick up from the shipping address

We strongly recommend using an insured, trackable mail service. Refunds will only be processed once we receive the returned item or proof of delivery. We are not responsible for items lost or damaged in return transit.

Refunds

Once we inspect and approve your returned item:

  • A confirmation email will be sent to you.
  • Refunds will be processed using the original payment method within 2 business days and should reflect in your account within 3 to 7 working days.

9. Contact Information

Email: ownherbal1@gmail.com
Phone:  +91 97801 01585
Address: Scf-12, Bsf Colony Rd, Opp. Hmv College Bsf Colony, Gurdev Nagar Market, Jalandhar, Jalandharii, Jalandhar, 144008